Questions / ANSWERS
Discover the questions frequently asked by CROSSCALL users, support, advice and Android tips, as well as the latest news to help you get the best out of smartphone.
The latest tips
How do I export videos created with the X-CAM app of my TREKKER-X4? TIPS TREKKER-X4 You've captured all your memories with your TREKKER-X4 smartphone's Action Cam and now you want to share them. To do this, you will need to export your videos. Why do I...
On the chairlift, on the building site or in the MTB session, no need to take off your gloves to keep on using your CROSSCALL ACTION-X3 smartphone!
On a construction site or in a brainstorming meeting ? Learn how to create a conference call with your CROSSCALL smartphone!
Thanks to the free Greenify app, put all your apps in “hibernation” to optimise your CROSCALL smartphone battery life.
CROSSCALL shows you how to automatically save all your memories of outdoor excursions on your memory card, with a single setting – useful!
We explain you how to transfer all your calenders on your old iPhone to your new CROSSCALL smartphone. No worries, it is really simple!
All you pictures and videos are on your old iPhone and you want to transfer them to your new CROSSCALL smartphone? Follow the guide!
Learn how to take a screenshot with your CROSSCALL smartphone. It’s easy and we explain you how we do it!
Running without music? No way! Learn how to transfer your favourite playlist from your old iPhone to your new CROSSCALL smartphone.
CROSSCALL explains you how to synchronise all your contacts and find them wherever you are from your Google Contacts account.
Save time, synchronising the notifications and messages received on your smartphone with your PC or Mac. CROSSCALL explains you how to do.
Did you know that you can assign a ringtone to a contact ? Now you will know from the first music notes that your mother-in-law is calling you…
A programmable button which lets you access your favourite app straight away, in a single motion. How does it work? All the answers can be found here!
Blocking numbers you want to avoid, can sometimes prove very handy! CROSSCALL explains you the tip. Follow the guide !
Thanks to the voice recognition technology built into Android phones, you can now write your text messages without even touching your smartphone!
The holidays are fast approaching! This summer, you will be able to capture all the best moments of your holiday, even under water!
Have you received a photo or attachment but you can’t figure out how save it on your TREKKER-X3? CROSSCALL teaches you how to do it!
Discover Power Saving Mode in the latest TREKKER-X3 update to extend your sessions while staying connected.
31 hours’ talk time, wireless charging, Quick charge system, check out all the novelties developed with the TREKKER-X3 for a better battery life.
CROSSCALL equipped the latest TREKKER-X3 with numerous sensors to analyse and understand any terrain, whether for a trip outdoors or a work assignment.
We’ve all asked ourselves the question at least once: how do I use the GPS on my smartphone? CROSSCALL is here to give you some answers.
Do you have all your contacts on your iOS smartphone and wonder how transfert them across one by one to your CROSSCALL? Follow this guide.
How can I get advice on CROSSCALL products?
Are your phones compatible with all operators?
Our phones come unlocked and are compatible with all mobile operators.
Is my SIM card compatible with CROSSCALL phones?
You can check if your SIM card is compatible with one of our mobiles or smartphones by referring to the technical specifications. If your SIM is not compatible, you can obtain a SIM card adapter, available in the Accessories section.
How can I be sure that CROSSCALL mobiles and smartphones are really waterproof and resistant?
CROSSCALL mobiles and smartphones comply with the IP67 or 68 standard which ensures total resistance to dust and liquids, for temporary or prolonged periods depending on the terminal and under normal use as recommended by the manufacturer. All our models have undergone strenuous waterproof and resistance tests to comply with these standards.
Where can I find information about product guarantees?
Information about guarantees can be found in our legal notice (FR) https://crosscall.com/wp-content/uploads/2016/09/CGSAV-2016.pdf
Where can I find parts for your products?
We’ll soon start to sell parts in our online shop.
Why does the caller's name not display when they call me?
It’s very probable that your caller’s number has been saved in the 06xxxxxxxx format whereas the number calling is in the international +336xxxxxxxx format (or vice-versa). Simply save the number in the appropriate format.
I have sound problems on my waterproof CROSSCALL mobile
As our mobiles and smartphones are waterproof and also very often airtight, closing the battery cover may cause overpressure inside the phone. This overpressure can affect the membranes of the earpiece, microphone and speaker, reducing the amplitude of vibrations and the quality and amplitude of the sound. The solution is to open the USB/Jack Plug cover at least once, once you have closed the battery cover, to release the “overpressure” inside the phone.
My Crosscall mobile asks for a code to access some settings. Where can I find this code?
Depending on your model, the code is either “0000” or “1234”.
My operator is Coriolis or Leclerc (Reglo Mobile) and I can't send MMS. What should I do?
Just select the APN settings of your operator. Here is the way to proceed on our various models:
- Discovery : Menu >> Messages >> 9 Message Parameter >> 2 Multimedia Message >> 1 Data Account, then select your operator.
- Trendy : Menu >> Messages >> 8 Message Settings >> 2 Multimedia Message >> 1 Data Account, then select your operator.
- Shark V2 : Menu >> Messages 8 >> Message Settings >> 2 Multimedia Message >>1 Data Account, then select your operator.
I can't read my SMS / MMS
How can I withhold my number?
How to manage two calls on your SHARK-V2
I'm having difficulty with Bluetooth reconnection on Shark V2
The Shark Bluetooth is version 2.1. This version does not include automatic reconnection initiated from your mobile. Our tests have shown that automatic reconnection initiated by a vehicle’s Bluetooth system works correctly (if the phone’s Bluetooth is activated). The vehicle’s Bluetooth equipment should be a recent version which has the automatic Bluetooth scan and search function. If this is not the case, reconnection between the vehicle and your mobile will need to be done manually from your mobile or vehicle.
How can I withhold my telephone number with the SHARK-V2?
To withhold or display your number, go to the telephone application then to the menu via the key below and to the left of the display: Settings >> Voice call >> Other settings >> Caller number
How to reinitialise your Odyssey ?
To update your Crosscall Odyssey (ensure you have at least 30% battery charge):
- 1. Save your data. The update will erase your personal information.
- 2. Download the file located at this address: http://www.crosscall.com/docs/update/ODYSSEY3G-SW-ODYSSEY3G_V01_140521-201406.zip
- 3. Unzip the file.
- 4. Copy the folder “a18.v1” to the SD card root.
- 5. Place the SD card in the Crosscall Odyssey.
- 6.Launch the update by simultaneously pressing the “On/Off” and “Volume” buttons.
- 7. You should see lines and percentages scrolling across the display. Wait for the update to finish.
- 8. When the phone asks you to do so, press the “On/Off” button for several seconds to restart the phone. After changing the software:– You will need to reinstall your apps– It is possible you may need to reselect your APN code by going to “System Settings > More… > Mobile Networks > Access Point” and selecting your operator.
How can I contact the after sale service ?
You can contact our customer service and after-sales service via the dedicated webpage. Choose your country and complete the form or call the number provided on the right of the page.
My phone does not work anymore, what should I do ?
If you experience any problems with your mobile or smartphone, please contact Crosscall After-Sales Service by completing the form. You will be advised of the procedure to follow.